Survey: Let us know how we're doing

Let us know how we're doing.

1. Rate your current level of satisfaction with the price of your services as of today.

2. Rate your current level of satisfaction with the quality of your services as of today.

3. When you placed your initial order to have services installed, the technician completed the installation:

4. When you scheduled a technician for service-related issues, the technician resolved the issues:

5. When you have a technician dispatched to your home, the technician is always professional and courteous.

6. When you contact Customer Service, your wait time to reach a live agent is typically

7. When you contact Customer Service, the representatives are always professional and courteous.

8. When you contacted Customer Service, how quickly was the issue was resolved?

9. Do you have any additional comments concerning BroadStar's Call Center and Field Service agents?

10. Rate your level of satisfaction with the upgraded options available.

11. Rate your level of satisfaction with the choices of set-top boxes available.

12. Rate your level of satisfaction with the International channels available.

13. Rate your level of satisfaction with the HBO, Showtime, Cinemax, Starz and other premium channels available.

14. Rate your level of satisfaction with the sports packages available.

15. Are there any addditional digital features or packages you would like to see available in your community?

16. Is there additional equipment you would like to see incorporated with your Cable TV?

17. Your Internet connection is

18. Your Internet speeds

19. Is there additional equipment you would like to see incorporated with your Internet service?

20. Additional Comments

Contact Information

Please provide your contact information so we may resolve any concerns you have with our services.

Name

Phone

Community*

*Indicates required fields